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Konecranes launches Crane Advisor customer support tool globally

Finding the right overhead crane is now made a lot easier with Konecranes Crane Advisor, a quick online tool that helps customers narrow down their crane options with customized recommendations. The tool is already being extensively used in North America and is now made available in Southern Africa as well, with new features and content.

As a leader in the overhead crane industry, Konecranes invests in research and development to bring new technologies and novelties to the market. “Crane Advisor is a service that makes the information retrieval a lot easier and more efficient for customers,” says John MacDonald, Service, Sales and Marketing Director of Konecranes Southern Africa. “Crane Advisor offers the customer valuable information which is then customized according to their lifting needs.”

Driven by ease-of-use and customized information

Only four steps are necessary to get a crane recommendation. Crane Advisor asks the customer to answer four key questions – industry, capacity, span and duty class. The icon-based-design of the tool makes it extremely user-friendly. After submitting the answers, the user immediately gets a personalized overhead crane recommendation.

With this recommendation, the customer can familiarize himself with the product offering even before continuing discussions with a Konecranes sales representative. This approach saves the customer’s time and decision-making. In a world where time is money, this is very valuable.

Click on http://craneadvisor.konecranes.com/ or contact Leon Strydom on 011 898 3500 or 072 603 7529, Leon.Strydom@konecranes.com.

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